Frequently Asked Questions about Walkers Flower Shop
The following are answers to some of our most commonly asked questions.
For additional help, visit our online customer service
email us at email@example.com
or call us at 800-977-2850 or 605-352-2100.
What are your hours?
We are open Monday through Friday, 9:00 am to 5:30 pm and on Saturday from 9:00
am to 2:00 pm.
How can I contact you?
You can also email us anytime at firstname.lastname@example.org
or call us at 800-977-2850 or 605-352-2100. You can also contact us via our online customer service, just
. For questions regarding an order, please have your Netticket number
Can you deliver my order today?
Place you order by 11 am (CST) for same day delivery. After 11 am (CST) your
order will be delivered the following day.
How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express
and Discover. If you have an account with our shop you may pay by entering your
account number when ordering.
Are there any delivery charges or tax?
All orders are subject to tax of 6%. Orders for delivery in our local area
will be charged $5 to $8 for delivery, depending on the recipient's location. Orders outside our local area will be charged
$10 for delivery and wire charges.
What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available
regionally. Where they are not available, the closest substitute will be used.
Some plants are only available during certain seasons or in certain regions. In
such case, we will substitute the closest type of plant at an equal or higher
value. Some containers during holidays may not be readily available, and in such
case a similar container will be used. If you do not want any part of your order
substituted as needed, please mention this when ordering.
What about orders going outside of the U.S.?
To place an order for delivery outside of the US, please call us at least
24 hours before your requested delivery date. There are special conditions and
pricing that applies to international orders.
How do I cancel my order?
To cancel your order, please call us as soon as possible at 800-977-2850 or 605-352-2100. Have
your Netticket number available for us to facilitate your request quickly.
Is the arrangement in the photo exactly what will
Each bloom is unique, therefore no two arrangements will be exactly identical.
The style, types of flowers, arrangement of the flowers and container will be
the same or similar (see "What about substitutions?" above). The photos
are provided as a guide for you and the designer of your arrangement.